Terms and Conditions FR
General Terms and Conditions
Table of contents:
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer in the event of withdrawal
Article 8 – Consumers exercising their right of withdrawal and associated costs
Article 9 – Obligations of the entrepreneur in the event of withdrawal
Article 10 – Exclusion of the right of withdrawal
Article 11 – The price
Article 12 – Performance of the agreement and additional guarantee
Article 13 – Delivery and execution
Article 14 – Continuing performance agreements: duration, termination and extension
Article 15 – Payment
Article 16 – Complaints
Article 17 – Disputes
Article 18 – Sector guarantee of Shopping secure (Thuiswinkel.org)
Article 19 – Additional or deviating provisions
Article 20 – Amendment of the general terms and conditions
Article 1 – Definitions
In these terms and conditions, the following terms have the following meanings:
Ancillary agreement: an agreement whereby a consumer acquires products, digital content and/or services in connection with a distance contract, and these products, digital content and/or services are supplied by the entrepreneur or by a third party on the basis of an arrangement between that third party and the entrepreneur;
Withdrawal period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person who is not acting for purposes relating to his trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and supplied in digital form;
Continuing performance agreement: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over a certain period of time;
Data carrier: any means (including email) that enables the consumer or entrepreneur to store information addressed to him personally in a way that allows future consultation and use for a period appropriate to the purpose for which the information was collected, and which allows the unaltered reproduction of the stored information;
Right of withdrawal: the option for the consumer to cancel the distance contract within the withdrawal period;
Entrepreneur : Identity stated in Article 2. An online shop (legal entity) that offers products, (access to) digital content and/or services to the general public at a distance;
Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organised system for the distance selling of products, digital content and/or services, whereby up to and including the conclusion of the contract exclusive use is made of one or more techniques for distance communication;
Model withdrawal form: the European model withdrawal form included in Annex I to these General Terms and Conditions; Annex I does not need to be made available if the consumer has no right of withdrawal in respect of his order;
Technique for distance communication: means that can be used to conclude a contract without the consumer and the entrepreneur having to be in the same place at the same time.
Article 2 – Identity of the entrepreneur
Company name: Ecom Nomad B.V.
Trade name: Zelesta
Legal form: private limited liability company under Dutch law
Registered office address: Amersfoortsestraat 65 (3769AE) Soesterberg the Netherlands.
Telephone number: +33 805 98 07 61 Mon-Fri | 10:00-16:00
Email address: info@zelesta.fr
Chamber of Commerce number: Dutch trade register no. 8311708383117083
VAT identification number:NL862734800B01
Optional WEEE number, Éco-mobilier, TBA
Article 3 – Applicability
These general terms and conditions apply to every offer made by an entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, that the General Terms and Conditions can be inspected at the entrepreneur's premises and that they will be sent to him free of charge as soon as possible at his request.
If the distance contract is concluded electronically, then, notwithstanding the provisions of the previous paragraph and before the distance contract is concluded, the text of these General Terms and Conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, the consumer will be informed, before the distance contract is concluded, where the General Terms and Conditions can be consulted electronically, and that they will be sent to him free of charge as soon as possible at his request, electronically or otherwise.
In the event that specific product or service terms and conditions also apply in addition to these General Terms and Conditions, the second and third paragraphs apply mutatis mutandis, and in the event of conflicting general terms and conditions the consumer may always invoke the applicable provision that is most favourable to him.
Article 4 – The offer
If the offer has a limited period of validity or is subject to special conditions, this will be expressly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these must be a true representation of the products and/or services offered. The entrepreneur is not bound by obvious mistakes or errors in the offer.
We reserve the right to limit or prohibit orders which, in our sole discretion, are deemed to have been placed by dealers, resellers or distributors.
Article 5 – The agreement
The customer places the selected product in the shopping basket. The customer may at any time change the data and products entered during the ordering process before the order becomes firm and final.
The order for the products/services placed in the shopping basket becomes firm and final when the customer clicks the button provided for this purpose.
Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and the conditions stipulated therein are met.
If the consumer has accepted the offer electronically, the entrepreneur will confirm receipt of the acceptance of the offer electronically without delay. As long as receipt of this acceptance has not been confirmed, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to protect the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures to this end.
The entrepreneur may, within the limits of the law, find out whether the consumer is able to meet his payment obligations, as well as all facts and factors that are relevant to entering into the distance contract responsibly. If, on the basis of this investigation, the entrepreneur has good grounds for not entering into the agreement, he is entitled either to refuse an order or request, stating reasons, or to attach special conditions to its execution.
The entrepreneur will send the consumer the following information together with the product, digital content or service, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier:
a. the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
b. the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement that the right of withdrawal is excluded;
c. information on existing after-sales services and guarantees;
d. the price, including all taxes, of the product, service or digital content; where applicable, the delivery costs, and the method of payment, delivery or performance of the distance contract;
e. the conditions for terminating the agreement if the agreement has a duration of more than twelve months or is of indefinite duration;
f. the model withdrawal form if the consumer has a right of withdrawal.
8. If the entrepreneur has entered into a continuing performance agreement, the provision in the previous paragraph applies only to the first delivery.
Article 6 – Right of withdrawal
In the case of delivery of products
1. When purchasing products, the consumer may withdraw from the agreement without giving reasons for a period of at least 14 days. The entrepreneur may ask the consumer for the reasons for his withdrawal, but the consumer is not obliged to state them. In addition to the statutory right of withdrawal, the entrepreneur grants the consumer a voluntary right of return of 30 calendar days to try out the product by sleeping on it. This period starts on the day after receipt of the product. To meet this deadline, it is sufficient to clearly notify the entrepreneur of the decision to return the product within this 30-day period. The statutory right of withdrawal and the statutory guarantees remain unaffected.
2. The period referred to in paragraph 1 starts on the day on which the product is received by the consumer or by a representative designated by the consumer (other than the carrier), or:
a. if the consumer has ordered several products: the day on which the consumer or a third party designated by the consumer received the last product. The entrepreneur may agree with the consumer that a single order of several products with different delivery dates is regarded as separate orders, at no extra cost to the consumer.
b. if the order consists of several shipments or parts: the day on which the consumer or a third party designated by the consumer received the last shipment or the last part.
c. for agreements providing for the regular delivery of products during a certain period: the day on which the consumer or a third party designated by the consumer received the last product.
In the case of services and digital content not supplied on a durable medium:
3. When purchasing digital content not supplied on a durable medium, the consumer may terminate the agreement without giving reasons for a period of at least 14 days. The entrepreneur may ask the consumer for the reasons for his withdrawal, but the consumer is not obliged to state them.
4. The period referred to in paragraph 3 starts on the day following the date on which the agreement is concluded.
Extended withdrawal period for products, services and digital content not supplied on a durable medium if the consumer has not been informed of the right of withdrawal
5. If the entrepreneur has not provided the consumer with the legally required information on the right of withdrawal or has not provided the model withdrawal form, the withdrawal period expires 12 months after the end of the original withdrawal period determined in accordance with the preceding paragraphs of this article.
6. If the entrepreneur provides the consumer with the information referred to in the previous paragraph within 12 months of the expiry date of the original withdrawal period, the withdrawal period expires 14 days after the day on which the consumer received that information.
Article 7 – Obligations of the consumer during the withdrawal period
During this period, the consumer will handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics and functioning of the product. The principle is that the consumer may only handle and inspect the product as he would be allowed to do in a shop. By way of derogation, normal use of the product for the sleep trial is permitted within the framework of the voluntary right of return provided for in Article 6.
The consumer is only liable for any diminished value of the product resulting from a way of handling the product that goes beyond what is permitted in paragraph 1. No deduction for depreciation will be applied solely on account of such normal use for the sleep trial.
The consumer is not liable for any diminished value of the product if the entrepreneur has not provided him with the legally required information on the right of withdrawal before the agreement was concluded.
Article 8 – Consumers exercising their right of withdrawal and associated costs
A consumer who wishes to exercise his right of withdrawal must notify the entrepreneur of this within the withdrawal period by means of the model withdrawal form or by any other unequivocal means. The provisions of this article also apply to the voluntary right of return provided for in Article 6; the consumer must notify his decision to return within the 30-day period.
The consumer must return the product or hand it over to the entrepreneur (or his representative) as soon as possible and no later than 14 days after the day of withdrawal as defined in paragraph 1. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer is deemed to have met the conditions for returning the goods if he returns the product within the aforementioned return period of 14 days.
The consumer will return the product to the entrepreneur with all accessories, in suitable packaging, in accordance with the reasonable and clear instructions of the entrepreneur.
The risk and burden of proof for exercising the right of withdrawal correctly and in time lie with the consumer. If the consumer ships an item, he must use a traceable shipping service or take out delivery insurance. The trader does not guarantee that he will receive the returned item.
The consumer bears the costs directly related to returning the product. If the trader has not stated that these costs are to be borne by the consumer, or if the trader has indicated that he is willing to bear them himself, the consumer will not be liable for the costs of returning the items.
The consumer will not bear any costs for the provision of services and digital content not supplied on a durable medium
a. if he has not, prior to delivery, expressly consented to the commencement of performance of the agreement before the withdrawal period;
b. if he has not acknowledged losing his right of withdrawal when giving such consent; or
c. the entrepreneur has failed to confirm this statement by the consumer.
The exercise of the right of withdrawal by the consumer legally dissolves all ancillary agreements to the main agreement.
Article 9 – Obligations of the entrepreneur in the event of withdrawal
If the entrepreneur allows the consumer to give notice of withdrawal electronically, he must send a confirmation of receipt of this notice immediately upon receipt.
The entrepreneur will immediately reimburse the consumer for all payments, including delivery costs, charged by the entrepreneur for the returned product, but no later than 14 days after the day on which the consumer notified the withdrawal. Unless the entrepreneur has offered to collect the product himself, he may withhold the refund until he has received the product or until the consumer has provided proof that he has returned the product, whichever is earlier. The provisions of this article also apply to the voluntary right of return provided for in Article 6.
If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not obliged to refund the additional costs of the more expensive method.
Article 10 – Exclusion of the right of withdrawal
The entrepreneur may exclude the right of withdrawal for the following products and services if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement:
1. Products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence and which may change during the withdrawal period;
2. Agreements concluded during a public auction. A public auction is defined as a method of sale whereby an entrepreneur offers products and/or services at auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content and/or services.
3. Service agreements once the service has been fully performed, but only if
a. performance has begun with the express prior consent of the consumer; and
b. the consumer has declared that he loses his right of withdrawal once the entrepreneur has fully performed its contractual obligations.
4. Package travel contracts as defined by Directive EU/2015/2302 and contracts for the carriage of passengers.
5. Service agreements for the provision of accommodation, if the agreement provides for a specific date or period of performance, other than for residential purposes, the carriage of goods, car rental services and catering;
6. Agreements relating to leisure activities, if the agreement provides for a specific date or period of performance;
7. Products manufactured according to the consumer's specifications, which are not prefabricated but are made on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products which, for reasons of health protection or hygiene, are not suitable for return and whose seal has been broken after delivery; this exclusion does not apply to the voluntary right of return provided for in Article 6 in the event that the packaging or seal is opened or the product is used normally for the sleep trial;
10. Products which, by their nature, have been irrevocably mixed with other products;
11. Alcoholic beverages whose price was agreed at the conclusion of the agreement, but whose delivery can only take place after 30 days and whose price is subject to market fluctuations over which the entrepreneur has no influence;
12. Sealed audio or video recordings and computer software whose seal the consumer has broken;
13. The supply of digital content other than on a durable medium, provided
a. delivery has begun with the express prior consent of the consumer and
b. the consumer has declared that this delivery entails the loss of his right of withdrawal.
Article 11 – The price
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any prices stated are indicative will be stated in the offer.
Price increases within 3 months of the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated them and
they result from statutory regulations or provisions; or
the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.
The prices stated in the offer of products and services include VAT.
Depending on the order value or the delivery option or address of your choice, delivery costs may also be charged. These additional charges will be clearly indicated during the ordering process and included in the « Total costs ».
Depending on the consumer's country, the consumer may be liable for import taxes, duties or charges in addition to the shipping costs, which only cover the cost of transporting the product.
Article 12 – Performance of the agreement and additional guarantee
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the statutory provisions and/or government regulations in force on the date of conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
An additional guarantee is defined as any commitment by the entrepreneur, its supplier, importer or manufacturer granting the consumer rights or claims that go beyond what the law provides in the event of a failure to perform its obligations.
Irrespective of the commercial guarantee, the entrepreneur remains bound by the legal guarantee of conformity for goods, digital content and digital services pursuant to Articles L. 217-3 et seq. of the Consumer Code and by the guarantee against defects in the item sold, under the conditions laid down in Articles 1641 to 1648 and 2232 of the Civil Code.
When the consumer acts under the legal guarantee of conformity, as provided for by Articles L.217-3 et seq. of the Consumer Code, he benefits from:
a. a period of two (2) years from delivery of the goods in which to act;
b. the option of choosing between repair or replacement of the goods (subject to the cost conditions laid down in Article L.217-12 of the Consumer Code) or, failing that, obtaining a price reduction* or the rescission of the contract where applicable (cf. Article L217-14 of the Consumer Code):
c. exemption from having to prove the lack of conformity of the goods when acting within twenty-four (24) months of delivery of the goods, except for second-hand goods, for which this period is set at twelve (12) months.
The consumer may decide to invoke the guarantee against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code. In this case, in the event of a hidden defect, the consumer may choose between rescission of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
Article 13 – Delivery and execution
The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the consumer has provided to the company.
If delivery to the consumer is not possible because the delivered goods cannot pass through the consumer's front door, first door or stairwell, or because the consumer is not present at the place of delivery he specified even though the time of delivery was announced to him with reasonable notice, the costs of this failed delivery will be borne by the consumer.
Delivery takes place under the conditions set out in the delivery policy incorporated into these Terms and Conditions.
With due observance of what is stated in this regard in Article 4 of these general terms and conditions, the company will execute accepted orders within a reasonable period, but no later than within 30 days, unless a longer delivery period has been agreed between the consumer and the entrepreneur. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than one month after placing the order. In that case, the consumer has the right to dissolve the agreement free of charge and is entitled to any compensation for damages.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible.
The entrepreneur bears the risk of damage to and/or loss of products until the moment of delivery to the consumer or to a representative designated by the consumer and made known to the entrepreneur, unless expressly agreed otherwise.
Article 14 – Continuing performance agreements: duration, termination and extension
Termination
The consumer may at any time terminate an agreement concluded for an indefinite period for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may at any time terminate an agreement concluded for a definite period for the regular supply of products (including electricity) or services with effect from the end of the definite period, subject to the agreed termination rules and a notice period of no more than one month.
With regard to the agreements referred to in the previous paragraphs, the consumer may:
terminate them at any time and may not be required to terminate them at a specific time or within a specific period;
terminate them in the same way as he entered into them;
always terminate them with the same notice period as the entrepreneur has stipulated for itself.
Extension
An agreement concluded for a definite period for the regular supply of products (including electricity) or services may not be tacitly extended or renewed for a definite period.
Notwithstanding the previous paragraph, an agreement concluded for a definite period for the regular supply of newspapers, dailies, weeklies and magazines may be tacitly extended for a definite period of no more than three months, if the consumer can terminate this extended agreement with effect from the end of the extension with a notice period of no more than one month.
An agreement concluded for a definite period for the regular supply of products or services may only be extended for an indefinite period if the consumer can terminate the agreement at any time with a notice period of no more than one month, and a notice period of no more than three months if the agreement concerns the regular supply, but less than once a month, of newspapers, dailies, weeklies and magazines.
An agreement for a definite period for the regular supply of newspapers, dailies, weeklies and magazines by way of introduction (trial or introductory subscription) will not be tacitly extended and ends automatically at the end of the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may, after one year, terminate the agreement at any time with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed term.
Article 15 – Payment
The available payment methods are shown on the Trader's website or in the description of the item concerned, but no later than in the final ordering process in the « order » section. Unless stated otherwise, payments requested on the basis of the agreement must be made immediately.
Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the withdrawal period. In the case of an agreement for the provision of a service, this 14-day period starts on the day after the consumer has received the confirmation of the agreement.
The consumer is obliged to notify the entrepreneur without delay of any inaccuracies in the payment details provided or stated.
If a consumer fails to meet his payment obligation in time, the entrepreneur will inform the consumer of the late payment and the consumer will then have 14 days to fulfil his obligation; if payment is not made within this 14-day period, the statutory interest will be due on the amount outstanding and the entrepreneur is entitled to charge the reasonable extrajudicial costs it has incurred to collect its claim. These collection costs may not exceed 15% of the amount due for amounts up to 2,500 euros; 10% on the next 2,500 euros; and 5% on the next 5,000 euros, subject to a minimum of 40 euros. The entrepreneur may deviate from these amounts and percentages in the consumer's favour.
Article 16 – Complaints
The entrepreneur has a sufficiently publicised complaints procedure. It handles complaints in accordance with this complaints procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within a reasonable period after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within 14 days of the date of receipt. If it is foreseeable that a complaint will require a longer processing time, the entrepreneur will reply within 14 days, confirming receipt and indicating when the consumer can expect a more detailed answer.
If the parties cannot reach a mutually agreed solution to the complaint within a reasonable period or within 3 months of its submission, the dispute is then subject to the dispute settlement procedure. The consumer must give the entrepreneur at least four weeks to find an amicable solution to the dispute. After this period, a disagreement arises that is the subject of a dispute.
Article 17 – Disputes
Agreements between a trader and a consumer are governed by these general terms and conditions and by Dutch law. As the entrepreneur directs its commercial activities at France – where the consumer resides – the consumer may always rely on the mandatory consumer protection law of France: the Consumer Code.
Any dispute between a consumer and a trader concerning the performance of agreements relating to products and services to be supplied by that trader may be submitted to the Disputes Committee via the European ODR platform (http://ec.europa.eu/consumers/odr/ )
The Thuiswinkel Disputes Committee is an alternative dispute resolution provider to which the Trader has subscribed. The Thuiswinkel Disputes Committee is approved by the Dutch Ministry of Justice and Security to provide a dispute resolution service and to carry out an independent review of your complaint, in accordance with the 2015 Regulations (competent authorities and information) on alternative dispute resolution for consumer disputes.
Complaints may (in English) be submitted to the Thuiswinkel Disputes Committee as follows Online: www.sgc.nl/en By post: Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP Den Haag, the Netherlands.
A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur without delay.
If the complaint does not lead to a solution, the dispute should be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
If the consumer wishes to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer should first inform the entrepreneur of this.
If the entrepreneur wishes to submit a dispute to the Disputes Committee, the consumer must, within five weeks of a written request to that effect by the entrepreneur, state in writing whether he also wishes to do so or wishes to have the dispute dealt with by the competent court. If the entrepreneur does not receive a reply from the consumer within 5 weeks, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee gives its decision under the conditions laid down in the regulations of the Disputes Committee(www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee take the form of a binding advice.
The Disputes Committee will not handle a dispute, or will discontinue its handling, if the entrepreneur has been granted a suspension of payments, has been declared bankrupt or has actually ceased its business activities before a dispute has been heard by the Committee at a hearing and a final decision has been given.
Article 18 – Sector guarantee of Shopping secure (Thuiswinkel.org)
Thuiswinkel.org guarantees that its members comply with the binding advice of the Thuiswinkel Disputes Committee, unless the member decides to submit the binding advice to the court for review within two months of the date of the advice. If the advice is submitted to the court for review, the suspension of the guarantee ends and the guarantee is reinstated if the binding advice is upheld after the court's review and the judgment has become final and conclusive. Thuiswinkel.org pays the consumer a maximum amount of 10,000 euros per binding advice. For amounts greater than 10,000 euros per binding advice, an amount of 10,000 euros will be paid. For amounts greater than 10,000 euros, Thuiswinkel.org has an obligation to use reasonable endeavours to ensure that the member complies with the binding advice.
To invoke this guarantee, the consumer must submit a written appeal to the trustmark Shopping secure (Thuiswinkel.org), stating that he is transferring his claim to Shopping secure (Thuiswinkel.org). If the claim against the entrepreneur exceeds 10,000 euros, the consumer will be offered the option of assigning his claim, insofar as it exceeds 10,000 euros, to Shopping secure (Thuiswinkel.org). The organisation will then pursue payment through the courts in its own name and at its own expense.
Article 19 – Additional or deviating provisions
Additional provisions or provisions deviating from these General Terms and Conditions may not be to the detriment of the consumer. They must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable data carrier.
Article 20 – Amendment of the general terms and conditions
Amendments to these General Terms and Conditions only take effect after they have been published in an appropriate manner for this purpose, on the understanding that, in the event of amendments made during the term of an offer, the provision most favourable to the consumer will prevail.
Annex I: Model withdrawal form
For the attention of: Ecom Nomad B.V.
Info@zelesta.fr
(1) Delete as appropriate.